Last Updated: April 02, 2026
At DI BRAINY, we strive to provide high-quality digital products and services. Due to the nature of digital goods and custom services, our refund policy is as follows:
1. General Refund Policy
All sales are generally non-refundable. However, we understand that exceptions may apply in certain situations.
2. Refund Eligibility
Eligible for Refund:
If you purchased a subscription plan and request a refund within 7 days of purchase, provided you have not significantly used the service.
If there is a technical issue with our product that we are unable to resolve within a reasonable time.
If the same product was accidentally purchased twice.
- Not Eligible for Refund:
Digital products once downloaded or accessed. - Services where work has already begun (e.g., app development, customization, setup).
Any product or service after 7 days from the date of purchase.
Change of mind or dissatisfaction with features after usage.
Products purchased during promotional/sale periods.
3. Subscription Plans (Monthly / Yearly)
You may cancel your subscription at any time.
Refunds for subscriptions are not provided for partial months.
Upon cancellation, access will continue until the end of the current billing period.
4. How to Request a Refund
To request a refund, please contact us within 7 days of purchase at:
Email: support@dibrainy.com
WhatsApp: +94 71 334 3872
Please include:
Your Order ID / Invoice Number
Reason for refund request
Any relevant screenshots or proof
We will review your request within 48 hours and respond accordingly.
5. Processing Refund
Approved refunds will be processed to the original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
6. Contact Us
If you have any questions regarding this Refund Policy, please feel free to contact us:
Email: support@dibrainy.com
Phone/WhatsApp: +94 71 334 3872
Thank you for choosing DI BRAINY.
We are committed to providing you with the best possible service.